1. Introduction & Acceptance of Terms
These Terms of Service govern all visitors, registered members, and customers of the Nova Shift storefront and creative studio ('Nova Shift', 'we', 'us', or 'platform'). Accessing or using our service, or completing an order, constitutes a legally binding agreement. If you do not agree with any part of these terms, you must refrain from using the platform.
2. Nova Shift Studio & Intellectual Property
Nova Shift Studio provides generative AI tools allowing users to transform prompts into custom streetwear artwork. Any design created, generated, customized, or modified within the Nova Shift Studio may be permanently retained, stored, and cataloged in Nova Shift's database as proprietary Nova Shift property. Nova Shift reserves the full and unrestricted right to utilize, showcase, reproduce, archive, and offer these designs across its storefront or public collections, with the possibility of granting the original creator appropriate credit or recognition in designated cases at Nova Shift's sole discretion.
You warrant that you possess all requisite authorizations, rights, and licenses for any text prompts, assets, or graphics you upload. Generating, reproducing, or requesting print execution of unauthorized third-party trademarks, copyrighted characters, brand logos, or protected intellectual property is strictly prohibited.
3. Return & Refund Policy — Custom & Print-on-Demand Products
At Nova Shift, customer satisfaction is paramount. However, because customized, personalized, or print-on-demand garments are manufactured and printed individually for each customer according to their bespoke specifications, they are strictly non-eligible for return, exchange, or refund due to a change of mind, sizing misjudgment, or personal preference shifts after printing.
Exceptions & Defect Coverage: If your order arrives with any of the following verified conditions:
- A manufacturing defect in fabric or stitching
- A printing or curing defect
- Damage incurred before or during delivery
- A product, color, or graphic materially different from what was confirmed
Please contact our customer support team within 48 hours of delivery receipt, providing clear photographic or video evidence. Our team will promptly investigate and furnish an appropriate resolution, such as an immediate replacement or full refund.
4. Standard Non-Customized Products
For regular, non-customized inventory items that were not printed or tailored specifically to order, you may request a return or exchange within 14 days of receipt, subject to the following criteria:
- The garment must be unworn, unwashed, and in its pristine original condition.
- Free from stains, perfume, body odor, washing marks, or physical alterations.
- Returned with all original tags, labels, and packaging intact.
5. Return Shipping Costs & Responsibilities
If an eligible non-customized item is returned or exchanged due to customer choice (change of mind, wrong size selection, or preference), the customer is responsible for all associated return freight fees.
Conversely, if a return or replacement arises from a manufacturing fault, printing defect, transit damage, or an error committed by Nova Shift, we will cover 100% of the return and replacement shipping costs.
6. Return Lifecycle & Refund Processing
Returns and refunds at Nova Shift follow a structured, transparent 4-stage lifecycle:
- Return Created: The return request is initiated either by the customer via their account portal or by our support team via CRM, selecting the primary reason, sub-reason, and refund destination.
- Return Approved: Nova Shift reviews and approves the return, calculating the refund breakdown (% of original value or custom amount), determining applicable shipping adjustments, and emailing the customer the full breakdown and courier pickup instructions.
- Return Received: The returned item reaches our facility and undergoes quality inspection to verify its condition against our return policy criteria.
- Refund Created: The refund is issued to the customer according to the approved settlement terms.
Refund Issuance & Clearance Timelines:
Once the returned order is received at our facility, issuing the refund takes between 1 to 3 business days. Reflection times depend on your chosen payout destination:
- Online Wallets: Includes mobile & digital wallets (Vodafone Cash, InstaPay, Orange Cash, Etisalat Cash, WE Pay, and smart bank wallets). Refunds reflect instantaneously on the spot upon issuance.
- Bank Accounts: Direct transfers to bank accounts take from 3 to 5 business days to clear and reflect in the customer's account, subject to inter-bank clearing cycles.
7. How to Submit a Return or Dispute Request
To initiate an exchange, return, or report an issue with your delivery, contact our customer support desk via official WhatsApp or email, providing:
- Your exact Order Number
- Detailed explanation of the issue or reason
- Clear high-resolution photos or video clip showing the issue
Our support agents will respond with instructions within 24 to 48 business hours. Please note: Nova Shift reserves the right to reject returns that do not meet the explicit terms outlined herein.
8. Orders, Cash on Delivery & Courier
Prices are quoted in Egyptian Pounds (EGP) inclusive of applicable taxes, with courier shipping fees transparently itemized prior to checkout. For Cash on Delivery (COD) shipments, customers are obligated to tender the complete order total to the authorized courier representative (e.g. Bosta, Aramex, Mylerz) upon arrival. Unjustified refusal to receive custom-manufactured garments constitutes a breach of ordering terms.
9. Prohibited Conduct & Content Guidelines
Users are strictly forbidden from generating or ordering apparel featuring hate speech, violence, defamatory material, sexually explicit graphics, harassment, or content violating the laws of the Arab Republic of Egypt. Nova Shift reserves the unilateral right to cancel offending orders and terminate access without liability.
10. Governing Law & Official Support
These terms are governed by and construed in accordance with the laws of the Arab Republic of Egypt, including consumer protection regulations. For inquiries or dispute resolution, contact our team at info@novashift.store, via our official WhatsApp support channel, or visit novashift.store.